We’re pleased to announce that we have have made support simpler than ever by offering support by the hour and annual support packs per product for our customers! Please note that all our old support options have been replaced with the following:
eOne Professional Services 1 Hour – $215/hour (2 hour minimum)
If you only need help to get through the next hurdle – then a simple 1 hour support block is your way to go. You can purchase support at the rate of $215/hour and add on the time you need. (Note that with you initial purchase you are required to purchase 2 hours up front but then can add on time in 1 hour blocks. All hours expire two calendar years from purchase date.)
Product Base Annual Support
The support packs are available for purchase per product, per customer giving you access for 1 year from the purchase date to our support team via email or phone. This is a great solutions for customers who have multiple users on the product and have utilized our team for multiple questions on the past. (Please note that annual support is an additional purchase to the product and required annual maintenance. Training and services are not included as part of the annual support pack.) Please see support pack prices below:
Interested in purchasing right away? Check out our shop page here and get started!
We have been busy working on a lot of new changes at eOne – be sure to subscribe to our blog (add email in the right column) so that you are always up to date with our team!