eOne & Zendesk – Create Happier Customers

eOne Solutions works with Zendesk to help agents improve their first-reply time, ticket-resolution time, and customer experience. With our suite of Zendesk solutions, which include Zendesk Apps, Popdock, and SmartConnect - agents have a complete view of all customer data inside of Zendesk. Even better, they can take action on this data. For example, agents can create or update an opportunity in a CRM or cancel a subscription without having to submit a request, wait on another department, or ever leave Zendesk. In this video, we explain each of these solutions and how they work.