In 2023, customers expect more than just good customer service. They want conversational experiences that feel natural, friendly, and personal. But what does that mean, exactly?
It means that customers want assistance immediately, whether that’s from an AI-powered bot or a human agent. They don’t care who or what is providing the assistance, as long as it’s fast and effective. As those conversations unfold, customers expect anyone they interact with at the company to have the full context of their purchase history and previous interactions. If they decide to stop an interaction and resume it later, they want the next support representative to readily pick up where they left off.
The underlying theme connecting these consumer demands is convenience. Customers want businesses to resolve their issues right where they are, whether it’s on a website, mobile app, or physical location. They don’t want to be redirected or have to jump through hoops to get help. The lines are beginning to blur between physical and digital experiences with an increasing expectation of a seamless transition between online and in-person interactions. This is posing a challenge for businesses that operate both brick-and-mortar locations and online portals.
Integrating your helpdesk with tools like the Popdock Connector for Zendesk can help businesses deliver a fast, personalized, and convenient customer experience that is increasingly expected in 2023. By staying ahead of the curve and embracing the latest customer experience trends, businesses can build stronger relationships with their customers and stand out from the competition with conversational experiences. If you want to learn more about how you and your business can stay ahead of the curve, download the comprehensive 2023 CX Report below.
Have questions about the Popdock Connector for Zendesk? Reach out to our sales team at sales@eonesolutions.com
