You will first need to upload the ZENDESK Rest Service by following the below instructions:

• From the main Navigation Menu, select Maintenance and then REST Services.

• On the REST Services page, click the Import Rest Service button.
• This opens the Import Rest Service window allowing you to upload the Json File linked here.

• After you have selected the file, you can press the process import button.

Now you can add the connector by following the below instructions:

• On the left side options column click Connections.
• On the Connections page click on the Create Connection button.

• On the New Connection page click on the Zendesk icon.

• The page to configure the Zendesk connection opens.

• Insert Zendesk as the Connector name.
• Insert your Username and Password.
• Insert your URL Prefix before.zendesk.com
• Click Save.