Don’t let native file options or custom development bottlenecks limit you or slow you down. eOne’s file integration options are flexible and allow you to move faster.
File imports to Zendesk
Files come in a lot of different formats. Configure your mapping to any field in Salesforce and use data transformation options to ensure your data fits perfectly. Available with all SmartConnect plans.
Trigger in real-time or on a schedule from your folder.
SmartConnect’s file integration from local locations, FTP/SFTP, Microsoft OneDrive, and Microsoft SharePoint folder locations. Available with all SmartConnect Plans.
Run integrations from the SmartConnect Excel-Add-in
End users love this feature. Allow users to select integrations and run them right from Excel. Included with all SmartConnect Plans.
Refresh reports into Excel with the Popdock Excel Add-in
End users love this feature as well. Refresh any Popdock standard or custom list with customizations into Excel. Included with all Popdock Plans.
Export and email Popdock Reports to Files on a Schedule
Create advanced, customized Popdock reports with Zendesk data and send them to the right people on your schedule. Available in the Popdock Premium Plan.