Zendesk Reporting

Self-Service Reporting

eOne’s Popdock empowers system users to search, create advanced queries, create Zendesk reports and share access, so they can be efficient at their job. ​

Reduce the time it takes for Zendesk agents to achieve better customer satisfaction by giving them the reporting capabilities they need:​

• Connect to all of your Zendesk data to create standard and custom list reports.​
• Bring your Zendesk data and data from other apps together in your reports.​
• Add calculations and restrictions to your lists.​
• Search and use advanced filtering. ​
• Group and subgroup to see totals and subtotals by category. ​
• Save Favorites and share them with other users.​
• Use actions to do things like open records, see related details, or run processes.​
• Export reports to Microsoft Excel or PDF ad-hoc or on a schedule (available with Popdock Premium).​
• Embed reports in other apps.

Embedded Reporting

Embed reports in Zendesk and reports that contain Zendesk data in your other tech apps, so users can get to their data and insights faster. ​

• Create and access reports with Zendesk data, historical data, and data from other apps without leaving Zendesk. ​
• Utilize all the self-service reporting options.​
• Enjoy a no-code setup experience to create your report and click a button to publish an iFrame for your Popdock widget.  This is the component to embed in your app.

Cross-App Reporting

Combine Zendesk data and data from other applications with Custom Lists.

If you’re familiar with creating SQL queries of on-premise data, you’ll be relieved to learn that it’s now possible across all your cloud and on-premise apps.

Without writing a single line of code, Popdock makes it possible to:

• Combine data from multiple tables from Zendesk into custom lists.
• Combine Zendesk data with data from other apps into custom lists.
• Join data from multiple sources into one list based on field.
• Compare similarities and differences between lists.
• Merge data into a single list.
• Summarize data from multiple sources into a single list.

Analytics

Build really cool management reports using Popdock’s matrix reports, which allows you to create analysis reports on Zendesk data.

Often seeing the details prompts more questions on performance over time. What did the results look like at this time last month vs. this month or year-over-year?  Matrix reports let you create an aggregate, variance, and color-coding to see an at-a-glance analysis of your Zendesk data.